Operations Management (L5M9)


Module purpose
On completion of this module, learners will be able to understand the concepts of operations management that link to the efficiency and effectiveness of the supply chain and explain plans, designs, processes and systems for the improved control or improvement of supply chain operations.

Module aim(s)
In order to ensure success an organisation must create and adopt processes that ensure the consistent production of products and/or services that meet customer demand, both interms of quantity and quality. This is the responsibility of those who manage the supply chain operations function. This module is designed to enable those involved in procurement and supply to assess techniques that are aimed at improving supply chain operations to the overall benefit of the organisation.

Next steps
Joining a CIPS qualification programme means you will join the largest Institute in the world for those working in procurement and supply. You can join as a member online today. Once you've become a CIPS member you can book your examinations online.

    Learning outcomes

    1.0  Understand the concept and scope of operations management

    1.1  Analyse the role and activities of operations management in organisations

    • Definitions of operations and operations management
    • The extent of operations management in organisations
    • Operations management in different types of organisations

    1.2  Critically assess the objectives and strategies of operations management

    • From implementing to supporting to driving strategy
    • The stages of development of operations strategy
    • The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
    • Top down and bottom up perspectives of operations strategy
    • Order qualifying and order winning objectives of operations management

    1.3  Evaluate operations management processes

    • The input transformation -output’ model of operations management
    • The dimensions of operations processes (volume,variety, variation and visibility)
    • The activities of operations processes

    1.4  Analyse the application of operations management across supply chains

    • Operations management in manufacturing, services, retail, construction, and public sector supply chains
    • The impact of operations management on global sourcing
    • Examples of operations management in different supply chains

    2.0  Understand improvement methodologies that can be applied in operations management

    2.1  Analyse tools for improving performance in operations management

    • The use of performance measurement in operations management
    • Setting performance targets
    • Benchmarking in improving operations management
    • Building continuous improvement
    • The use of business process re-engineering

    2.2  Explain techniques in failure prevention and recovery that can be applied in operations management

    • Measuring failure and the impact of failure
    • Mechanisms to detect failure
    • Failure mode and effect analysis
    • Improving process reliability
    • Maintenance and approaches to maintenance
    • Failure distributions
    • Business continuity

    2.3  Evaluate the role of total quality management inoperations management

    • Approaches to total quality management
    • The differences between total quality and quality assurance
    • The work of pioneers of total quality management (such as Deming, Juran)

    2.4  Analyse techniques for quality improvement that can be applied in operations management

    • Diagnosing quality problems
    • The use of statistical process control
    • Variation in process quality
    • The Taguchi loss function
    • Poka yoke
    • The Six Sigma approach to quality improvement

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    Choose three ELECTIVE module to make up the final 18 required credits.

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